REFUND, RETURN & CANCELLATION POLICY
Last Updated: 08 October 2026
SUNMICRO SOLAR is committed to supplying quality solar products and delivering reliable solar installation and project services. This Refund, Return & Cancellation Policy explains the conditions applicable to products, orders and services purchased from SUNMICRO SOLAR.
1. PRODUCT RETURNS
Eligible products may be considered for return where:
• The product received is damaged during transit.
• The product received is materially different from the product ordered.
• The wrong product has been supplied by SUNMICRO SOLAR.
• The product has a verified manufacturing defect covered under the applicable product warranty or return terms.
Customers should report any visible transit damage or incorrect product as soon as possible after delivery, preferably within 48 hours of receiving the shipment, with photographs, videos and relevant order details.
Returns are subject to inspection and approval by SUNMICRO SOLAR.
2. PRODUCTS NOT ELIGIBLE FOR RETURN
Returns may not be accepted where:
• The product has been installed, modified, dismantled or used incorrectly.
• Damage has occurred due to improper handling, installation or storage after delivery.
• The product has been damaged due to accident, negligence, electrical conditions, natural events or other external causes.
• The product is a customised, specially manufactured or project-specific item.
• The applicable manufacturer warranty provides the specific remedy for the issue.
3. SOLAR PANELS, INVERTERS & OTHER SOLAR EQUIPMENT
Solar panels, inverters, batteries, pumps, solar street lights, solar water heaters, structures and other technical equipment may be subject to manufacturer-specific warranty and service conditions.
A product warranty claim does not automatically mean that the purchase price will be refunded. Depending on the product and warranty terms, the remedy may include inspection, repair, replacement or another applicable solution.
4. CUSTOMISED & PROJECT ORDERS
Solar EPC projects, rooftop systems, ground-mounted systems, solar structures, trackers and other project-specific solutions are designed and supplied according to customer requirements and site conditions.
Once engineering, procurement, manufacturing, fabrication, mobilisation or installation work has commenced, cancellation or refund will be subject to the applicable quotation, purchase order, work order or project agreement.
Any non-refundable costs already incurred for procurement, manufacturing, transportation, engineering, installation, approvals or other project activities may be deducted from any eligible refund.
5. INSTALLATION & EPC SERVICES
Installation, commissioning, engineering and EPC services are service-based activities.
Once services have commenced, cancellation and refund will be considered based on the work completed, costs incurred and the terms agreed in the applicable quotation, work order or agreement.
6. ORDER CANCELLATION
Customers may request cancellation before order processing or project execution begins.
Cancellation requests should include the customer’s name, order/quotation number, contact details and reason for cancellation.
Cancellation after procurement, manufacturing, dispatch, installation or project execution has started may be subject to applicable deductions and contractual terms.
7. REFUND PROCESS
Where a refund is approved, SUNMICRO SOLAR will process the eligible refund through the applicable payment method or another mutually agreed method.
The refund amount may be adjusted for applicable costs already incurred, including procurement, manufacturing, transportation, installation, engineering, taxes or other charges, where applicable.
Refund processing time may vary depending on the payment method and banking or payment service provider.
8. DAMAGED OR INCORRECT DELIVERY
If a shipment appears damaged at the time of delivery, customers should record the condition of the package and, where possible, take photographs or video before opening it.
If the wrong or damaged product is received, contact SUNMICRO SOLAR with:
• Order or quotation number
• Customer name and mobile number
• Product details
• Photographs/videos of the package and product
• Delivery details
Our team will review the case and provide the appropriate resolution.
9. WARRANTY CLAIMS
Warranty claims are handled according to the applicable product manufacturer’s warranty terms and SUNMICRO SOLAR’s service commitments.
Warranty coverage may vary by product, manufacturer, model and installation conditions.
Customers should retain invoices, order documents and warranty information for future service or warranty claims.
10. REFUNDS FOR SUBSIDY-BASED SOLAR PROJECTS
For projects involving government subsidy schemes such as PM Surya Ghar or other applicable programmes, subsidy approval and disbursement are subject to the rules and decisions of the relevant government authorities.
Any subsidy amount is not considered a direct refund from SUNMICRO SOLAR unless specifically stated in the applicable quotation or agreement.
11. HOW TO REQUEST A RETURN, CANCELLATION OR REFUND
Please contact SUNMICRO SOLAR with your order, quotation or project details.
Email: info@sunmicro.co.in
Website: https://sunmicro.co.in/
Toll Free: 1800 569 1011
Mobile: (+91) 9821611329
Our team will review the request and communicate the applicable next steps.
12. POLICY UPDATES
SUNMICRO SOLAR may update this policy from time to time to reflect changes in products, services, business processes or applicable requirements.
The latest version published on this website will apply to future transactions unless otherwise agreed in writing.
SUNMICRO SOLAR
Solar Products | Solar Installation | Solar EPC | Renewable Energy Solutions